Location: Baylor University medical Center - Downtown Dallas

Shift: FT Days, Mon - Fri 6:30AM - 3:00PM, no call/no holidays

$10,000 Sign On Bonus for external applicants

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Special Imaging Supervisor helps the Management team supervise, plan, organize, and improve work processes in Radiology services. This includes CT, MRI, US, IR, or Nuclear Medicine as directed by the Director or Radiologist. The supervisor performs department orientation, teaches, coaches, supervises staff, and conducts imaging exams in their supervised modalities. They ensure the organization's vision, mission, values, and goals are followed. They recommend and help develop policies and procedures to comply with regulations and Baylor Scott & White Health philosophy. They act as a department liaison when the manager is absent.

Essential Functions of the Role

• Oversees the delivery and quality of imaging services. Ensures timely, accurate, and cost-efficient exams and patient preparation. Complies with System and regulatory standards, policies, and procedures. Performs procedures as needed due to workload or complexity.
• Ensures adequate staffing, supplies, and resources for exams and clinical services. Schedules, monitors, evaluates, and modifies staffing patterns to provide services in assigned areas.
• Interviews, counsels, and completes performance evaluations. Trains new staff and ensures all registrations and certifications are current. Keeps them on file and up to date. Partners with the management team and staff. Conducts multidisciplinary staff meetings to ensure consistent and timely communication throughout the department.
• Facilitates goal setting for staff in imaging sections. Monitors goals and achievements. Ensures goals are reflected in annual performance evaluations. Encourages participation in Employee Satisfaction Surveys and Patient Safety surveys. Provides service feedback results to staff. Initiates a plan of action for improvement.
• Partners with Management to develop a department budget. Provides feedback on new and replacement equipment and services needed for growth. Monitors operational budgets and implements corrective action plans for negative productivity and expense variances.
• Promotes a culture of service excellence in imaging by partnering with management. Communicates service excellence, patient-centeredness expectations, and customer satisfaction survey results. Holds self and staff accountable for service excellence. Facilitates reward and recognition in the imaging sections of Radiology.
• Acts as a Radiology liaison to other departments. Develops cooperative relationships with physicians and medical departments to exchange information. Implements solutions to problems. Assists in developing, reviewing, and revising policies and procedures. Submits and implements goals that help Department and System goals.
• Assists in ensuring the imaging sections comply with JCAHO, TDH standards, and other accrediting bodies.
• Identify patient service needs using AIDET when talking to patients. Ensure the correct exam is performed on the correct patient. Establish personal rapport with potential and actual patients and others who know about the service needs.
• Coordinates and runs groups on patient safety, customer service, and performance improvement. Focuses on the environment of care, employee engagement, and physician engagement. Also works on quality improvement and inter-departmental relations. Participates in mutual governance, department, hospital, or professional organizations and committees. This includes LEAN initiatives, 5S projects, and inter-departmental committees. Involves any professional organization participation and QC assurance with radiologists.

Key Success Factors

• Able to perform high-quality advanced imaging procedures according to exam protocol. Comply with System and regulatory standards, policies, and procedures. Explain the procedure to put patients at ease.
• Able to perform tasks exclusively without need for routine oversight.
• Able to stay calm and helpful during stress and take reasonable steps to resolve issues.
• Ensure customer satisfaction by limiting wait times and providing courteous service. Remain professional, review patient satisfaction scores, and develop action plans when needed.
• Demonstrates and maintains current knowledge, education, and skills for appropriate care of newborns, pediatric, young adults, adults, and geriatrics.
• Able to serve as preceptor by providing quality training to new team members and on new services and initiatives.
• Able to create tactical outcomes for work allocation and direction of supervised employees using established guidelines, policies, or procedures.
• Able to make effective hiring and termination recommendations.
• Able to train, and evaluate performance of supervised staff.
• General computer skills include Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
• Able to take call, if required.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EXPERIENCE - 3 Years of Experience

CERTIFICATION/LICENSE/REGISTRATION

• Medical Radiologic Tech (MRT): MRT from Texas Medical Board required.
• ARRT-Bone Density (ARRT-BD), ARRT-CT Computed Tomography (ARRT-CT), ARRT-M Mammography (ARRT-M), ARRT-R Radiography (ARRT-R), ARRT-VI Interventional Rad (ARRT-VI), Cert Nuclear Med Tech (CNMT): Must have one of the following: ARRT-BD, ARRT-CT, ARRT-M, ARRT-R, ARRT-VI, or CNMT. Certified by ARRT or ARDMS.

About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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